All sales are final and there will be no exchange or refund that will be permitted. Please ensure that you are wholly responsible for the invoice number that you paid for and all the charges that result from those purchases. Coldwell Banker India and its services are not responsible at all for any payment or any incorrect invoice number. However, in a case where the transaction has been completed by you online, and the money has been deducted from your card or bank account but a payment has not been reflected in your account within 24 hours of your transaction completion. Then, you may contact us by sending us an email on email@example.com or send us a message on the Contact Us page. In such a condition, you will be entitled to a full refund. You are requested to include the following details in your email- the Company Name, Invoice Number, and Transaction Date. We will investigate the incident and refund your money within 30 working days from the receipt date of your email if found that money was charged to your account or card without reflecting in your account.